No service received
Last Friday (3 August 2018) I went to Wimpy Standerton with my daughter. When we came in I notice there was a shift change and it was quiet busy. Nonetheless we waiting to be seated for about 2-5 mins eventually I see a table empty and decide to sit down there. Went to the front to ask for a waiter/waitress to serve us, after a good 10 mins still nothing. Nobody wanted to assist us instead I saw a lady serving people who just came in. I'm really disappointed to say the least, for an established restaurant who has been a part of our community to just disregard others.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,