1 reviews | Active since Jul 2015
NO SERVICE
WE WALKED INTO THE ENCLOSED OUTSIDE SECTION, WHERE 2 WAITRESSES WERE SERVING/CLEARING TABLES....WE WERE TOTALLY IGNORED, THEY WALKED OUT WITH DIRTY PLATES, THEN CAME BACK IN, CLEARED MORE TABLES & WALKED OUT AGAIN!!!!! STILL NO ACKNOWLEDGEMENT... I WENT TO INSIDE SECTION & ASKED IF WE COULD PLEASE BE SERVED? THE WAITER I SPOKE TO TURNED ROUND & CALLED 'SOMEONE' THEN HE WENT OFF TO THE LOO...WAITRESS CAME IN WITH DRINKS....AND GUESS WHAT STILL NO ACKNOWLEDGEMENT .... ASKED IF SHE COULD PLEASE SERVE US.... EVERYONE SEEMS TO BE WALKING PASSED US LIKE WE'RE INVISIBLE... SHE JUST SAID UUM...AS SHE HAD DRINKS ON HER TRAY & LOOKED DOWN...WHAT'S HAPPENING WITH WIMPY.....I FREQUENT YOUR FRANCHISES & NEVER EVER, HAVE WE EXPERIENCED SUCH DESPICABLE SERVICE!? IN TOTAL 3 WAITRESSES IGNORED US. WE JUST GOT UP AND LEFT.
Thank you very much for taking the time to report your experience with our Princess Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Princess Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,