MS
Marlene S

1 reviews | Active since Apr 2017

29 Apr 2017, 15:39

No service 2nd time around

<p>On 28 April my daughter and I visited Wimpy in Uitenhage at round about 11 o'clock. I must just emphasize that this insident happened twice with me. At the door we were told to have a seat, no menu no waiter escourting us. We were sitting for more than 10 minutes without anyone attending to us, but other people that came in after us were attended to. We then stood up and left I told the 2 woman standing at the front counter we are leaving because of no service, they just stared at us without a sorry or trying to stop us. As I've said this is the 2nd time exactly the same thing happened. I will never lay my feet in this Wimpy again.</p>

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Replies (1)
Wimpy
Wimpy's reply30 Apr 2017, 07:59
Official

Thank you very much for taking the time to report your experience with our Uitenhage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team.