ME
MANDY E

1 reviews | Active since Aug 2014

30 Apr 2015, 08:37

No service

Less than a year ago I posted a complaint on hello peter about the poor service of Wimpy at the Waterfall Mall branch. Again today I have been sitting here for 27min without any assistance after raising my hand at 2 different waiters and them just passing. This is the third day in a row where I have sat here and had to get up to ask a waiter to assist me. With the last complaint I was told that they are getting training and I should not post further complaints on hello peter and that I should contact a guy at their head office. I will not waist my time sitting at Wimpy begging for assistance again and I will spread the word of this experience to all my family and friends.

0
Replies (1)
Wimpy
Wimpy's reply30 Apr 2015, 12:51
Official
Hello Mandy1993,

Thank you very much for taking the time to report your experience with our Waterfall mall rustenburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care