CK
Charmaine K
1 reviews | Active since Oct 2010
30 Oct 2018, 10:51
No Sauce
We went to Potchefstroom on Business on the 18th October 2018. We visited the Wimpy at Mooi Rivier Mall and what a dissapointment. We order 3 Big Burgers and when we asked them for mushroom sauce they did not have. We asked them for any other sauce and the waiter sold us they do not have any sauce. This is pathetic. Do they expect us to eat dry burgers with no sauce on it. We were prepared to pay extra for the sauce but they did not have any sauce. This is not what I expected of WImpy. I lodged a complain on the Wimpy Facebook Page and got a reference but no one came back to me regarding this matter.
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Wimpy's replyOfficial
27 Nov 2018, 19:04 Hi Charmaine
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply27 Nov 2018, 19:04
Official
Hi Charmaine
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,