CZ
Constance Z

1 reviews | Active since Feb 2017

01 Jul 2018, 18:06

No manager at wimpy

We walked into wimpy to for a late lunch, upon entering the restaurant we were greeted by a waiter by the name of Chris who was there to take our order, he gave us the menu and we ordered two thrill of the grill that comes with toast, but after he took our order we then noticed that they had a special, the big eat special, we then called chris to ask if it was possible to change our order thats when he started being difficult, and told us that we are ruining his day, we then asked why did he tell us about the special coz we could have ordered that coz our meal was similar to the special, we then asked for the manager coz he was being rude and impossible, he didn't fetch the manager he sent Goodwill his other colleague to speak to us, our order came and Chris was still complaining of how much we ruined his day, no one came to check if were ok until we finished our meal

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Replies (1)
Wimpy
Wimpy's reply12 Jul 2018, 09:12
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and will be passed onto our Customer Care team once we receive the details of the branch you visited in order to escalate this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***

Best regards,