1 reviews | Active since Jun 2013
No interest in customer and unorganized
It was our first time at Wimpy in Brackenfell(pick n pay hyper)<br> We were served by the manager.She took our order,writing nothing down.My boyfriend ordered a summer burger.she didn't ask which soda...she brought coke.I ordered a traditional breakfast and a rooibos tea.she brought just 2sugar pouches!!2 with a whole pot of tea???and waiting for our food was about 35mins...with my boyfriend's burger sitting in the window for about 15 mins(we were sitting in direct view of the kitchen)<br> On numerous times we heard loud talking in the kitchen,what sounded like staff not doing their job.But Not once during that time did she visit our table to ask if we were okay.Or upon bringing the food she didn't even apologize!and another wait when we wanted to pay.<br> As we were waiting to pay another lady waiting for take away coffee mentioned that this branch is always as unorganised.<br> I would never return
Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Brackenfell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care