No feedback as were told

Wrote complaint regarding Wimpy and got this response back: Thank you very much for taking the time to report your experience with our The Avenues Springs branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction. <br> Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments. <br> Kind Regards,<br> Wimpy Customer Care<br> <br> Needless to say no one from the store neither the Customer Care contacted me. USELESS starting from the store up to Wimpy's Customer Care.