CJ
Chantell J

1 reviews | Active since Feb 2015

16 Feb 2015, 10:45

No delivery/Poor Service

Good day,<br> <br> I called the Wimpy at Lynnridge Mall, first of all I confirmed if they do deliveries for takeaways.<br> I then place an order of two streaky bacon breakfast meals, gave the address and was told they will deliver the food in few minutes, 30 minutes after I placed the order I called the restaurant as I was still waiting for my order, I again gave the address and they confirmed that the food was on the way. <br> <br> After another 30 minutes I called again and was then informed that they do not deliver to this area. I asked them could they not have informed me that in the first place, they then told me that the person that took the order does not know the area.<br> <br> That is just a lame excuse, I could have placed an order at another place if I was informed from the beginning that they do not deliver.

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Replies (1)
Wimpy
Wimpy's reply16 Feb 2015, 14:31
Official
Hello c.joyce,

Thank you very much for taking the time to report your experience with our Lynnridge mall, Pretoria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care