1 reviews | Active since Sept 2013
No/bad service
I visit Wimpy every day during lunch for cappuccino. I am usually served by the same waitress, except when it's her day off, then anyone available serves me. Today the usual waitress had her day off so I approached the person behind the till requesting than any available person must please serve my cappuccino at the outside table, as I could only spot 1 waitress then, serving a table. I waited for 15 minutes, when a lady from the kitchen came outside and saw that I was not served yet. (I was the only one sitting outside at the time) She offered to bring my cappuccino herself, where after I paid for it and also tipped her for being so helpful. Being a regular customer, I feel that this is unacceptable behaviour from the staff as they all know me by now. I could not report the bad service to Rob, the owner, as I was already late to return to the office after this delay.
Thank you very much for taking the time to report your experience with our Soneike branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Soneike branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care