DA
Deney A

1 reviews | Active since Apr 2015

12 Apr 2015, 16:45

My food was off

I ordered a bacon avo & cheese burger at Wimpy Springsgate. I ate my chips and when I took a bite of my burger it didn't taste right. The avo tasted off so my mom tasted it and said it has alot of lemon juice in it but the whole burger didn't taste right so my friend also tasted the avo and said it's off and that I should not eat it. So I took the top of the bun with the avo off and when I smelled the cheese and patty on the rest of the bun it smelled off so I didn't it eat it. When we paid the bill we told them that we weren't going to pay for my food because it was off and we told the waiter that the food was off when he finally came to our table. When we paid the bill and said we weren't going to pay for my meal because it was off they said we have to pay for it and after a while of telling them we weren't going to pay for a meal that is off they didn't charge us for the meal but they weren't very friendly and didn't even say sorry that the food was off.

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Replies (1)
Wimpy
Wimpy's reply16 Apr 2015, 10:24
Official
Hello Kit kat,

Thank you very much for taking the time to report your experience with our Springsgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care