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Precious M
1 reviews | Active since Jan 2016
04 Mar 2016, 18:59
Mouldy ****in
Yesterday afternoon, I visited the Wimpy at OR Tambo International Airport Domestic Departures to buy a red velvet ****in. Upon receiving it, I took it without checking it, trusting that it was in good condition. When I attempted to eat it later on, after a few bites I noticed mould on it which clearly showed that it was rotten. My only mistake is that I threw it away without checking the expiry date. Fact remains though that I was sold a ****in that was not supposed to be sold to any body. I am utterly appalled by this as it puts our health and lives at risk.
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Wimpy's replyOfficial
07 Mar 2016, 12:03Hello PreciousMad,
Thank you very much for taking the time to report your experience with our OR Tambo International A... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our OR Tambo International A... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply07 Mar 2016, 12:03
Official
Hello PreciousMad,
Thank you very much for taking the time to report your experience with our OR Tambo International A... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our OR Tambo International A... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,