MJ
Mohammed J

1 reviews | Active since Jul 2011

28 Mar 2015, 12:53

Mouldy buns at Wimpy Eldo Square

I went to the wimpy as Eldo square for supper and was served a cheese burger with a mouldy bun. When I complained the owner / manager sumaya she had a terrible attitude. She insisted that it's not mould and it was the space where a skewer was incorrectly poked into the burger. This was blatant lies and an insult to my intelligence. Her attitude was belligerent and aggressive. Is this someone you want representing the brand? Someone who lies and makes the customer feel inferior? She insisted the buns were fresh but this was lies because another burger ordered also had mould and the burgers my family ate all were stale. Disgusting and unimpressive. I am going to contact the relevant health authorities.

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Replies (1)
Wimpy
Wimpy's reply31 Mar 2015, 16:12
Official
Hello modbn,

Thank you very much for taking the time to report your experience with our Eldo Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care