1 reviews | Active since Dec 2017
Mould on toast
So we go to Wimpy in St Georges Mall Cape Town on 15 December 2017. Order takes more than 30mins to arrive and its not busy at all as it was 9:30am. Order gets to table and it does look good at all. Then to top it off there is mould spots on the toast right in the center of the bread!! So whoever made it could see the mould before taosting chose to toast it then cut it and put it on the plate for us to eat!!! Totally disgusted spoke to the Manager and he says I should not speak so loud about the mould on the tost because there are customers. The owner was there I told her that there is mould on the toast and its unacceptable. She told me that these things happen that it was busy so they can not check everything!! How do you run a restuarant and not check your food!! She then says well you not paying for the meals so what do you want me to do about it. The manager was standing laughing at me when I said my daughter is highly allergic to penicillin and that mould contains prenicillin. When I said that it is not funny and that festive season just started and I will not ever come there again. As I walked out the Owner of Wimpy St georges mall Cape Town told me to **** OFF!!!! Terrible aervice horrible food. #healthHazzard #foodisrotten
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
