HK
Hayley K

1 reviews | Active since Aug 2016

11 Aug 2016, 09:13

Most Pathetic Wimpy in the country

<p>I have submitted the below to the Wimpy online "Contact us", to date they havent even responded, just as pathetic as some of their branches: President Square Krugersdorp - the worst Wimpy in the country! Yesterday (4/8/2016) we went there at 11h45, I was seated, indicating that I was waiting for my husband. He arrived at 11h55 where after I had to call for attention. I ordered a simple sunrise breakfast & coffee and juice for my husband. The drinks came quickly but at 12h15 we called for the manager. She - Elsie - listened to our complaint and went off to the kitchen. At 12h25 we got up and expressed our dismay and disgust, requested the name of the waiter but Elsie couldn't even tell us her name! And surprise, surprise; the breakfast still wasn't ready yet! We left the half a cup of cold coffee and juice, indicating that we will most certainly make contact with head office. Now don't tell me that I am overreacting, waiting 45 min for 1 breakfast is, to say the least, pathetic!</p> <p> </p>

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Replies (1)
Wimpy
Wimpy's reply11 Aug 2016, 09:53
Official

Good day Hayley

Thank you very much for taking the time to report your experience with our President Square, Krugersdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care