HV
Hilary V

1 reviews | Active since Dec 2016

24 Nov 2018, 12:57

Most disgusting service

I had the most terrible experience at Wimpy Cresta.

I arrived at 11h45 and waited until 12h30.

By the time out food arrived, our drinks were already finished.

When we were done, the waiter brought an incorrect bill.

Not only that, I paid... The total was R142 and some cents , I paid R150 because the service was terrible.

I decided to go pay at the front because we've been waiting for over 5 mins for her to bring the speed point. One of the waitresses opened the bill and said "oh they gave you R7 tip" with the most stinking attitude.

I am not impressed with the service that I received. I am never setting my foot here again.

0
Replies (1)
Wimpy
Wimpy's reply27 Nov 2018, 20:44
Official
Hi Hilary
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 
 If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 
 Kind Regards, 
 The Wimpy Team
 Customer Care Line: ***