JR
Jabulile R
1 reviews | Active since Jun 2014
17 Sept 2019, 21:20
Most awful and appauling service
Since my last complaint, two weeks or so ago I still have not heard any feedback from Wimpy East Rand Mall. First I asked for the Manager and that request was not granted, this is by far the most pitiful and appalling service, which I received from the Wimpy between McDonald's and Panarottis (I'm not sure which entrance that is on, however i received bad service from Clement which ended with me paying for a bad order that was not made correctly and when I asked for the Manager, the waiter Clement told me he was busy and I left without speaking to the Manager.
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Wimpy's replyOfficial
22 Sept 2019, 09:14Hi Jabulile
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Wimpy's reply22 Sept 2019, 09:14
Official
Hi Jabulile
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***