AS
Arno S
1 reviews | Active since Nov 2012
31 Aug 2015, 09:06
Mold on burger buns
I logged a complain with Wimpy (via Wimpy's website), but since I'm being ignored, I'm posting it here.<br> <br> I bought two takeaway cheeseburgers @ Wimpy Jean Avenue, Centurion on the 22nd of August.<br> Both burgers had mold on the buns. I was not just around the corner from Wimpy at the time to return the burgers.<br> I do have photos if required.<br> <br> I demand an explanation and a refund as this is unacceptable, surely the person that prepared the burger could've spotted the mold, but was arrogant enough to prepare the burgers regardless. I am actually now questioning Wimpy's food-quality in general?
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Wimpy's replyOfficial
01 Sept 2015, 10:48Hello mwarnos,
Thank you very much for taking the time to report your experience with our Jean Avenue, Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Jean Avenue, Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply01 Sept 2015, 10:48
Official
Hello mwarnos,
Thank you very much for taking the time to report your experience with our Jean Avenue, Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Jean Avenue, Centurion branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care