MZ
Mirna Z
1 reviews | Active since May 2011
17 Sept 2015, 08:54
Miss advertising
On Sunday, 13 September 2015, I have ordered a take-away of Wrap-It-Up-Breakfast Combo with Mega Famous Wimpy Coffee which is R47.00 and R5.00 times 2 for 2 people. Instead of paying the R104 which I normally do, I had to pay R144.00. When I complaint about it the Wimpy employee, Lizzie refused to listen to me. I had to pay and my complaint was ignored. I am extremely upset about the miss-advertising of Wimpy, and the way that my complaint was ignored.
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Wimpy's replyOfficial
17 Sept 2015, 10:13Hello MirnavZ,
Thank you very much for taking the time to report your experience with our Oaksfield Benoni branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Oaksfield Benoni branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply17 Sept 2015, 10:13
Official
Hello MirnavZ,
Thank you very much for taking the time to report your experience with our Oaksfield Benoni branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Oaksfield Benoni branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,