HC
Harvey C

1 reviews | Active since Jul 2015

11 Jul 2015, 12:23

Mind Numbingly BAD Dining Out EXPERIENCE! TWICE!!!

Looking for a nightmare, dining out? Start with Wimpy. Espically @ BP Oasis in Robertsham. 20 June (my birthday) I decide around 10pm to take my family out for a suprise dinner. A party of 6+1 toddler, we go to Oasis since it's close & open 24/7. @ Wimpy everyone orders a mixed grill (R94 each) + side orders of buns, toast etc. Everyone wants crispy chips. My mother & I prefer meat well done. The orders come & our meat is burnt. The chips are meticulously counted since we all get +-8 at most. After complaining, our meat is taken to be fixed & a plate of +-12 chips is brought to fix the miserly portions. Awesome!! I complain again to a manager whose attitude is so bad I give up and go wait in the car. To apologise they give us an ice cream but after paying a little under R700 I call WIMPY call centre. R50 later in call costs, a Gert calls. Says pop in so I can apologise properly. Yesterday I pop in. I speak to a Tony, after aguing with Gert on the phone. We negotiate on what discount I must get then order. When the bill comes, it's 10% (R42) less. I disagree. Over R1000 spent (2 visits) I get R42 off? I think not. Tony says pay half & never come to WIMPY again. I agree. Never EVER!!

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Replies (1)
Wimpy
Wimpy's reply13 Jul 2015, 08:03
Official
Hello Bonsa,

Thank you very much for taking the time to report your experience with our Robertsham branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care