1 reviews | Active since Oct 2011
Midlands Mall Wimpy Bad Customer Service
My Wife and I were wanting Breakfast this morning whilst we were at the Midlands Mall, Pietermaritzburg. We decided to go to the Wimpy. NO WELCOME at reception area ! We found a seat and sat down. We waited and no one came to help ! I caught the notice of a man of colour to assist. He asked if we had been attended to and I rep**** \No\". He brought Menus and departed. After having made up our minds on what we would like to eat, we sat for quite sometime and he never came back to take the order. I was then able to catch his attention and beckoned him again. He picked up Menus and proceeded in our direction. Service at last I thought ? He walked right past us taking NO notice of us,and put down the menus with people sitting behind us, who had come much later than us. Pensioners we are, but completely ignored !!!!!! Colour of our skins ??? I don't want to suggest that ugly word \"Racis.....\". If this is the NO service one gets here, we then got up and walked out !! NO ONE bothered to ask why or cared !!! I certainly won't go back OR recommend this place to anyone I know ! What a disgrace !!!"
Thank you very much for taking the time to report your experience with our Midlands Mall Pietermari... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Midlands Mall Pietermari... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
