HL
Henriette L

1 reviews | Active since May 2011

02 Jun 2016, 08:42

Microwaved coffee burned customer

<p>I am actually on the verge of considering a lawsuit against Wimpy Queenswood. We were having coffee but had to leave before i could finish my coffee. I then asked for the coffee to be placed in a take-away container. They went to the kitchen to place the coffee in the take-away cup. The waiter then handed it to me and i took a sip. Not knowing that they re-heated the coffee in the microwave, i burnt my mouth severely. this is unacceptable! Firstly, the staff should know not to heat beverages in the microwave. Secondly, I didn't ask for it to be reheated, and thirdly, the waiter should have warned me that he reheated the coffee! </p>

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Replies (1)
Wimpy
Wimpy's reply08 Jun 2016, 06:20
Official

Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care

Best regards,