1 reviews | Active since Oct 2015
Managers Attitude Sucks!Doesn't deserve a salary!
I ordered croissants with Jam and Butter, and few other items 08.26 on Friday the 04 December 2015. When I finally get to enjoy my croissant, i find out there is no butter or jam, when i a paying customer who paid for jam and butter. The manager of the store when i called decided to pass the buck to his staff! He is rude and has no customer service ethics whatsoever! I called to find out if the meals get checked before they are sent for delivery, and the lady that i spoke to who took the order advise me NO THEY DO NOT CHECK THE CROISSANTS, So you saying you have no standard restaurant principals? How did you get this job? When i asked her to speak to the manager she put him on the phone, and then he said two words and passed the phone back to the lady as he had a DONT CARE ATTITUDE and as if i owe he something. I paid for my damn food why does it seem like i owe you anything! A simple sorry, how can we fix your problem was never said, NO CUSTOMER SERVICE, RUDE, ARROGANT Manager who doesn't deserve his job, later on the call when he heard me say I will report this to head office he decided to send me a fresh croissant with butter and Jam. I mean brushing me off does not make IT ok!
Thank you very much for taking the time to report your experience with our Woodmead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Woodmead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
