EM
ERROL M
1 reviews | Active since Jun 2011
10 Feb 2015, 14:51
Manager refuses to go the extra mile
A few days ago my wife and i went to wimpy braam fischer as we wanted breakfast and we had load shedding. We go to this branch frequently. They informed us that they had no jam. I suggested they go next door to checkers and purchase a small bottle to allow their customers to be happy. The manager refused saying it was not gygenic. At this point we got up and left and went to another wimpy in malibongwe drive and on arrival it was a real different attitude. The owner was present and on the ball and watching everything.and our meal was a pleasant and hot and exactly right. From now on i WILL NEVER go to braam fischer ever again even although its nearer for me. I will inform my friends accordingly.
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Wimpy's replyOfficial
11 Feb 2015, 09:23Hello bige1946,
Thank you very much for taking the time to report your experience with our braam fischer branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our braam fischer branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply11 Feb 2015, 09:23
Official
Hello bige1946,
Thank you very much for taking the time to report your experience with our braam fischer branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our braam fischer branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care