RB
Russel B

1 reviews | Active since Feb 2015

02 Feb 2015, 15:20

Manager does not take orders Not my job

A big group of us went to Klawer Wimpy for breakfast on 01/02/2015. As most of the vehicles were also topping off their tanks and i was fairly far down the line, I wanted to put in my order so long. I spoke to the manager Ina and asked for their special and an Americano coffee. She gave a look of disgust and said she was the manager, so I repeated my order. She then told me she does not take orders and walked away. at the time there were no waitering staff in sight. After waiting my turn at the pump I eventually made it back into the restaurant were i ordered my meal. Asked for Brown toast got white. Asked for an Americano and got an expresso. told the waitron it was not an Americano and she told us that is how they serve. After a protracted argument as to how it is made they eventually brought it only to tell that I cant have milk with it.<br> At least the food was good as always

0
Replies (1)
Wimpy
Wimpy's reply03 Feb 2015, 11:07
Official
Hello Rustyb007,

Thank you very much for taking the time to report your experience with our Klawer branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Head Office