1 reviews | Active since Apr 2014
Loyalty rewards not so rewarding for the client....
<p><span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">To whom it may concern,</span><br style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;" /><br style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;" /><span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">As a regular at your Westgate and other Wimpy branches, my family and I support Wimpy atleast 3 times a week.Normally with the value card, after the 10 purchases we would receive the 11th meal for free. However, on the </span><span class="aBn" style="border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-color: #cccccc; position: relative; top: -2px; z-index: 0; color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;" tabindex="0" data-term="goog_***"><span class="aQJ" style="position: relative; top: 2px; z-index: -1;">7th March</span></span><span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> while paying at our usual Westgate branch - we were informed that this loyalty card has a limit of R200 which was set up recently, so we had to pay in the extra portion. This leaves a very sour taste in my mouth as we spend thousands of rands at your outlets a month and all of a sudden theres a limit to the loyalty? We will no longer be supporting Wimpy as a result of this, it does not make the client feel appreciated or that we are getting anything out of this at all - considering this is not written on the loyalty card - all it says is that you divide the last 10 meals by 10 and then you can eat for the sum of the meal - I have the receipts for you to view as well. We had to pay in the R45+ extra over the R200 loyalty value. Very disappointed with Wimpy.In future we will rather eat elsewhere.</span></p>
Thank you very much for taking the time to report your experience with our Westgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Westgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care