Lorraine cashier
We ask a guy if they sell ice cream on cones and he said yes and directed us to the cashier Lorraine, i bought 6 cones of ice cream and eaited for about 5 minutes, then went to the cashier Lorraine asked her how long will it take she then told me they are still preparing with an attitude, waited again for about 30min, she then told me the ice cream is frozen n gave me my money, then when i askec why she did not say so in the beggining she said nothing, all the other waiters were mumurimg that we complaining, after they wasted 30min of my time, such a terrible place i will never visit again, bad customers service n stinking attitude
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***