DA
Danille A
1 reviews | Active since Sept 2015
27 Oct 2015, 18:10
Long Waiting Period for service
I will not be using this Wimpy again, as this is the second time we have experienced this problem. We wait for very long for a waiter to take our order and wait again til we receive our order. I have to eventually signal to one of them to attend to us. I feel this is unacceptable. I do not understand why the service is so slow, as there was not many customers. It also seems as if some of them work, while some females merely stand around and almost seem irritated when you call them. I will not be using this Wimpy again, as it seems to repeatably give bad service.
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Wimpy's replyOfficial
28 Oct 2015, 09:59Hello DanilleA,
Thank you very much for taking the time to report your experience with our OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply28 Oct 2015, 09:59
Official
Hello DanilleA,
Thank you very much for taking the time to report your experience with our OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care