FM
Freddie M

1 reviews | Active since Oct 2011

05 Jul 2015, 22:09

Long Unattended and *********** service

When visit the Zeevenwacht wimpy we were not even escorted to be seated .While waiting long we (and my Daughter) decided to make our self seated.Only one waitress was on the floor while the other waitress was at the till seeing us at first but reluctantly strike a pose.Eventually the waitress after along wait attended to our table and said that the other waitress at the till was seeing us but does not seem interested.!!!<br> <br> Sadly only one waitress was working the floor while the others were busy doing their nails as it seems.This is really BAD for such a huge family franchise business.The manager was also not in sight.<br> <br> Would like to praise the lady on the floor as she was really struggle alone to keep all customers happy.Cant say about the other including the manager.Waitresses should be doing their work with pride as it seems clearly that some of these waitresses lack company loyalty or dedication.<br> <br> Hope Wimpy Zevenwacht management take note and up their game when it came to team coherence and service delivery.<br> <br> Restaurant service should employ people with zest for they job as well as putting customer satisfaction on top of their list.

0
Replies (1)
Wimpy
Wimpy's reply06 Jul 2015, 12:05
Official
Hello freddiemichaels,

Thank you very much for taking the time to report your experience with our Zevenwacht branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Head Office