JM
Juanita M
1 reviews | Active since Dec 2014
05 May 2015, 14:08
Limited menu items
My parents and I were excited to try the 2by2 breakfast that Wimpy had been advertising on the radio. Once we were seated the waiter informed us that they had not stock of hash browns OR pork sausages. Disapointed, we all opted for the country breakfast. Unfortunately the waiter returned a few minutes later saying that there were not ****tail sausages available. WHAT?? On a Monday, when the restaurant was not so busy, there was no stock of the items mentioned? How can they provide a promise of \All day breakfast"when they cannot even provide the menu items? I find this totally UNACCEPTABLE! i DO NOT WANT A \""wE ARE SORRY FOR ANY INCONVENIENCE CAUSED\"" as South African Service Providers think that this is the norm. I want a voucher for 3 2by2 breakfasts as I feel this is the only was that a proper apology will suffice. """
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Wimpy's replyOfficial
06 May 2015, 11:23Hello Eggethe,
Thank you very much for taking the time to report your experience with our Waverley Pretoria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Waverley Pretoria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply06 May 2015, 11:23
Official
Hello Eggethe,
Thank you very much for taking the time to report your experience with our Waverley Pretoria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Waverley Pretoria branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,