Lies and Chops

<p> I sent the below complaint on 8 May 2017 and was allocated wimpy customer care case 273842.</p> <p> I have received an sms on 9 May 2017 indicating that the query has been resolved. I requested for details of the resolution as Wimpy did not contact me in any form to find out my side of the story. </p> <p>I did however receive a phone call from the manager of the store - Keith, who said that he has reprimanded the manager. </p> <p>My problem with this is that Keith was the manager on duty when the problem occured, and how is it possible for someone to reprimand himself. This further compounds to me losing faith on Wimpy.</p> <p> </p> <p> </p> <p>"On Saturday, 6 May 2017, we visited the Wimpy restaurant at the Pavilion. I ordered the lamb chops, but the meal was not up to standard. At least 90% of the meal was made up of fat. I complained to the manager, who then passed the blame on the supplier and said that I must take it up with the supplier (Bluff Meats). i informed him that i will not pay for what I have not eaten, but will pay for the chips since I have eaten the chips. He rep**** that we pay half of the cost and I said that I will not pay half since it means that I have eaten half. I said that I will only pay for the chips or if he has a problem, I will pay for the full meal but will need a photo of the remaining meal to send to customer services to show what is served to customers. He later said that the delivery guy from Bluff meats is in the store and they will pay for it. I was disappointed by the way the manager handled the situation as I got the impression that he assumed that I had a meal and did not want to pay for it. He was not sympathetic at all. Only later when he called me was he apologetic. The only reason that I stopped at Wimpy was that my 19 month old daughter likes that milkshake and the little toy (a cup that comes with the kiddies meal that she loves to drink the milkshake from) and we thought that Wimpy is a family orientated restaurant. Based on the experience we will not go to Wimpy again but look for another restaurant that might give a similar toy that the baby can enjoy with a meal. The attitude of the manager was unfortunate and he could have made the situation better considering that this meal was family meal which was not enjoyed. Hoping to hear from you soon if we can have faith in Wimpy again"</p>