EM
E M
1 reviews | Active since Mar 2011
07 May 2015, 07:57
Lid does not fit the cup
I bought a mega coffee for take away, but the lid does not fit the cup. It is too big and therefor it does not seal the cup. The result is that the coffee spilled in my car, on my cell (fortunately seems to be OK) and on my clothes on my way to work...<br> <br> This is NOT acceptable! <br> <br> Is Famous Brands focusing so much on backwards integration in the supply chain that they have forgotten about front end customer care? <br> <br>
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Wimpy's replyOfficial
08 May 2015, 10:10Hello MrsM,
Thank you very much for taking the time to report your experience with our Empire Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Empire Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply08 May 2015, 10:10
Official
Hello MrsM,
Thank you very much for taking the time to report your experience with our Empire Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Empire Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care