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Prudence M

1 reviews | Active since Jun 2016

26 Aug 2016, 10:24

LET DOWN BY WIMPY BEAUFORT WEST

<p>On the 15th of July 2016 at 21:30 on Friday (My Birthday) I stopped at Wimpy Beaufort West to have a meal on my way to Cape Town. I was tired and had been driving all day from Pretoria on an empty stomach. So i get to Wimpy at Engen Garage order two meals for -+R290 with coffee for my parther & I. We get our food which was not so good looking , it did live up to the Wimpy standard that I know and we ate the food as we did not have a choice really. As we were eating the lights went out, we got up to check what was going on and no one was available. We went to convinent store next door and asked were the waiters were . We were told that they had left and gone home by the security guard told me that they asked him to clear up our table once we were done. We then asked the security gaurd to switch on the light as we could not continue eating in the dark .........................The staff at Wimpy Beaufort West all disappeared just before 10pm , switched off the lights and left their customers eating in the dark. .......What a birthday I had!</p>

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Replies (1)
Wimpy
Wimpy's reply26 Aug 2016, 11:34
Official

Thank you very much for taking the time to report your experience with our BEAUFORT WEST branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care