Left Wimpy Mimosa Mall BFN with immediate effect on, 4 May 2020, TERS monies & UIF19 form not received.

I seem to not understand that UIF has a record that hours were reduced and claimed for ters funds. Received letter of employment via GROWTIME from the owner Mr Stefan Botha of Mimosa Mall Bloemfontein. Left with immediate effect on, 4 May 2020. Email trails ,Followups of requesting with the owner timelessly and the finance department Franca for UIF19 form provided and was it was mentioned that there are no records of a MR -***ID ******82 , UIF TERS Monies , R5 307.82 released Monday 15/06/2020 of which you had confirmed would be received the latest Wednesday 24/06/2020 not received. Thursday 25/06/2020 a follow up call was made and had confirmed, out of town, In JHB but however would request from accounts department to ensure payment would be released and available on Friday 26/06 due to commitments to meet as required. It was mentioned that a salary advice would be provided. Still No joy. Sadness out a ex staff it treat in these pandemic, COVID19 times especial when its a family of 2 young children that have been effected with no food and how to explain???