NM
Nomthandazo M
1 reviews | Active since Apr 2016
20 Apr 2016, 12:34
Late order and bad food
I arrived at Wimpy Maponya mall at 11:35 ordered a latte and chicken and wrap for take away. I waited till 12:05 for my order. Once I received my order it was non edible. The wrap was under done and the whole thing was drenched in sauces. I might as well have ordered just the sauces. Couldn't take it back because I have an exam at 1pm had I known I wouldn't have gone to Wimpy. Bad service and putting people's lives at health risk is exactly what this restaurant will continue doing if they don't address such.
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Wimpy's replyOfficial
21 Apr 2016, 10:01Hello Nomthi299,
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply21 Apr 2016, 10:01
Official
Hello Nomthi299,
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care