1 reviews | Active since Jun 2017
Late delivery and cold food
Placed an order at 9:30 at Wimpy Bedford Centre , it took the driver 1 hour and 40 minutes to deliver the order. I understand the driver got lost, but if this is the case, get a driver who knows the area. I've used the delivery service over a dozen times and all the drivers seem to get "lost". I do not understand how this is possible when the Wimpy is 1.8 km from where I'm situated. It's a STRAIGHT road, not very complicated. The food got here ice cold, i'm eating rubber. The packaging was also in a horrible state. Please visit this store and make some major changes. The manager 'Nkosi' promised a new order would be delivered in 4 minutes, it took another 30 minutes and the order was wrong. Not even an apology!!!
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: 086 009 467
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: 086 009 467