1 reviews | Active since Mar 2015
Late delivery and Bad attitude when following up
I ordered a delivery breakfast at 8:25 and asked how long it would take and was told 20 minutes as they were busy. Already the lady who answered the phone had an attitude when I asked her this question.<br> <br> Called back an hour later, only to be told in an even worse tone of voice that the lady had just left.<br> <br> instead of apologising for the inconvience or bad service, she went further to tell me in a arrogant tone of voice that they had other deliveries.... as if asking \what's your problem".<br> <br> This is not the first time I had this service from Wimpy and had subsequently stopped buying from them.<br> <br> Today in my desperation for food....I call them today and receive my ice cold food an hour later. <br> <br> """
Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office