Lack of Customer Service

I would once again like to complain about the pathetic service at N1 City Wimpy .

My daughter and I went for some waffles and order was placed about 11.45 when it reached 12.20 and I asked about my order I was told the waffle machine was busy and that my order would be arriving soon, about 5 minutes later my daughters waffle was brought to the table, with me asking about the delay the managers quickly stood in the kitchen and ensured the 2nd waffle was brought to the table probably about 5-10 minutes later. As we were pressed for time we couldn’t finish and had to have half of it as a take away order. I cannot understand how a waffle can take 30min to make, and despite the waitress telling the waffle machine was busy, I never noticed anyone else eating waffles around me??

What else is disturbing is despite me being upset about the delay in my order, and managers being aware thereof, neither of them approached me to apologize for the inconvenience. We often eat at other restaurants and have managers constantly checking if we happy .

This happens to be the 2nd time I have had issues with this Wimpy with regards to ordering waffles and a few ago. I would also like to mention another issue with a waitress telling my daughter of 10years old to please keep her brother quiet who was playing in the play area as customers were going to complain. He is 3 years old and in a play area for children, surely most customers are aware that kids are noisy and if you felt my child was noisy then address me, the parent and not my 10 year old child.