Just went to Mugg and Bean
<p>Wimpy Eastgate Tuesday 13 September 2016.<br />I ordered a cappuccino and when it came I asked for a teas**** of honey because I am not able to drink sugar I was informed by the waiter that I would have to pay R5 extra. When I asked for the manager Sabastian informed me that that was it and I would have to pay almost 22% of what the coffee would cost at R22.90! Seems crazy, what's even more crazy is that when I said I would not like the cappuccino then they accepted and took the coffee and threw it away.<br />So for R5 you would loose a R22.90 sale. <br />It's not a lot of money but in my opinion customer service is really important and I was disappointed with the pettiness of this. <br />I hope this improves your customers experience in the future.<br />Kind Regards,<br />Kerri Coats</p>
Thank you very much for taking the time to report your experience with our Eastgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Eastgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care