1 reviews | Active since Jun 2016
It's about the money, not the customer anymore
<p>Went to go visit Wimpy in westcoast mall today, just to be dissapointed once again by the poor service and lack of interest in customers. On being seated, i ordered a coffee AND my breakfast (the special). Duly received my coffee, but thats where service ended, waited for about 25-30 minutes(not exagirating)!!!! no news from waiter, i was ignored, and on enquiring at the front desk when i payed for coffee, their wasnt a answer , i then asked again and was ignored again.</p> <p>Me, being in the service industry for 11 years, this was very dissapointing. The industry apparently is not about the customers anymore, it seems its all about the money now.</p> <p>I wont be taken for a fool like that anymore, and never will I suggest a Wimpy to ANYONE neither.</p> <p>Bring old school back</p> <p>sincerely</p> <p>Francois</p>
Thank you very much for taking the time to report your experience with our Westcoast Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Westcoast Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care