YM
Yandisa M

1 reviews | Active since Dec 2011

08 Feb 2016, 15:45

It's a matter of principle

On Sunday 7 Feb 2016 at about 10/11 in the morning we went to Wimpy in Volksrust. I ordered a breakfast item that comes with pork bangers and so did a friend of mine and since I do not like these and my friend doesn't eat pork we asked our waiter if was it possible to substitute these for lamb sausages. She said yes and wrote down the orders. For some reason when the bill for our table came we were charged extra for the lamb sausages. When we asked our waiter about this she simply said, \there are no exchanges.\" I found it unacceptable that she explained this to us after the fact. She also made it seem like our fault for not knowing Wimpy rules as if we work there or eat there all the time. "

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Replies (1)
Wimpy
Wimpy's reply10 Feb 2016, 10:36
Official
Hello Maj'D,

Thank you very much for taking the time to report your experience with our Volksrust branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care