LN
Lionel N
1 reviews | Active since Jun 2012
26 Jul 2015, 11:16
It just gets worse
This is my absolute last attempt with Wimpy (Famous Brands). <br> I had a really poor experience in Cradock and after sufficient time had passed- made the mistake of going to the Bredasdorp outlet. Also sub standard customer service. I was contacted and they were going to attempt to fix the problem but now more than 3 weeks have passed and contact has ceased.<br> This is clearly a national customer service problem and not an isolated incident.
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Wimpy's replyOfficial
30 Jul 2015, 08:21Hello lionel nieburg,
Thank you very much for taking the time to report your experience with our Bredasdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Bredasdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply30 Jul 2015, 08:21
Official
Hello lionel nieburg,
Thank you very much for taking the time to report your experience with our Bredasdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Bredasdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care