NP
Nicolette P

1 reviews | Active since May 2012

02 Aug 2015, 18:57

Invisible clients

My son and I went bicycling today and decided to make Wimpy in the Boardwalk our pits stop and have a cup of coffee.<br> <br> Sins we were on our bikes we decided to sit in the outside area so we can keep a eye on our bikes. We got the menus right away but then apparently we ceased to exist. We sat there for about 15 minutes when a couple and their baby also came to sit outside. <br> <br> They where promptly helped and their order taken. Only after their orders was brought to them someone came to take our orders.<br> <br> The last time I checked we weren't invisible so this just leaves me to believe that we are not valued customers and that we are not welcome at Wimpy. <br> <br> There isn't many places we can go where we can eat and drink something while still keeping our bikes safe but this service is totally unacceptable.<br> <br>

0
Replies (1)
Wimpy
Wimpy's reply04 Aug 2015, 14:41
Official
Hello Chickybee,

Thank you very much for taking the time to report your experience with our Richards Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,