ZM
Zinhle M
1 reviews | Active since Feb 2012
04 Feb 2015, 07:31
Insullts by Franchisee son on alert of flies
Yesterday late afternoon I went past Wimpy at the Blue Valley Shopping Centre or Mall in Centurion. I sat down and worked, upon ordering a meal on its arrival there were flies all over, I had to eat with one hand and repel them. I told the waiter that this can be a hygiene issue and it's bad customer experience. She called whom she said was a manager, and it turned out it was just the Franchisee son. <br> <br> He gave me such bad attitude, shouted at me and said \you are complaining about nonsense. Do you want me to walk around with doom and chase the flies away?"He said the aircon was on full blast which it wasn't and doors were wide open so easily cold and hot air could circulate in. He was busy shouting"
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Replies (1)Wimpy's replyOfficial
06 Feb 2015, 14:44Hello ZeeMts,
Thank you very much for taking the time to report your experience with our Blue Valley Shopping Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Blue Valley Shopping Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply06 Feb 2015, 14:44
Official
Hello ZeeMts,
Thank you very much for taking the time to report your experience with our Blue Valley Shopping Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Blue Valley Shopping Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
