1 reviews | Active since Jun 2015
Inferior Substitution of Product
On the Wimpy menu is a "Bacon & Egg"(with cheese) scramble however on three separate occasions (3 different locations) the bacon has been substituted with MACON(disgusting!) When bringing this to the waiters attention she argued with me that it was crispy bacon, well it was not which was confirmed by the Manager at Wimpy Lifestyle Ballito, who went on to elaborate that this is what is supp**** to them by their supply chain. My question is how can Wimpy KNOWINGLY substitute one product with an inferior (and probably much cheaper) with another, this in my view is *********, dishonest and possibly bordering on **********.....
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: 086 009 467
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: 086 009 467