1 reviews | Active since Jun 2016
Incomplete Service
<p>I visited the new Wimpy Bothasig today.</p> <p>New interior - Looking good!</p> <p>New Staff - Looking good.</p> <p>Customer Service - None / Non-existant</p> <p> </p> <p>Some issues experienced</p> <p>- Order placed and cashier confirmed 15 mins of waiting time. (1 hour later - food came out)</p> <p>- Managerment asks you if they can help you, pulls faces when they hear your complaint and walks away.</p> <p>- My order was for double bacon and cheese burgers - one burger had no bacon; both had no relish.</p> <p>- Waiters shouts for answers when they receives wrong food - no answer / no support.</p> <p>- Staff do not know how to operate machines</p> <p>- I saw one staff member using his finger to smooth the coffee granules - direct food contact</p> <p>- Managers walking around at the back while their teams are not coping.</p> <p>- I saw a situation where people had to pay a full bill and the R7.50 deduction had to be provided back to them in cash. - They were unable to correct the invoice/slip.</p> <p> </p> <p>Conclusion - Use the sitdown area at Bothasig Wimpy...order your food via telephone from Plattekloof Wimpy and still have it quicker, better and tastier than Bothasig Wimpy.</p> <p> </p> <p>I do understand that this is new, but be honest with your customers and they will respect you more.</p> <p>I sincerely hope you can use this informatio and turn this around.</p>
Thank you very much for taking the time to report your experience with our Bothasig branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Bothasig branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
"From Kitchen Nightmare to Star Restaurant"
I'm happy to report a massive turn-around for this business.
This restaurant have made an amazing come-back!
It is not many restaurants that can take criticism and turn it into actions!
Well done!
I’ve visited this restaurant on a full weekday for lunch.
While waiting in line, managers come out of the shop to inform me of the longer waiting time and the delay in open tables.
After about 7 minutes, a table opened up and I was shown to my seat.
The restaurant was full, but completely under control.
Staff were working together to get service to peak levels.
I’m really impressed to report the managers have really stepped up their game.
They are managing their staff like leaders and lead by example.
I’ve even seen the manager wiping down tables, serving food and expediting to ensure customers get their food in time.
Although I had to send an under-cooked sausage back to the kitchen, nothing could ruin my day from the fast & friendly service.
Well Done to the Bothasig Wimpy Team!
I’m proud to announce that your dedication have truly converted me to support your branch in the future.
Kind regards
"From Kitchen Nightmare to Star Restaurant"
I'm happy to report a massive turn-around for this business.
This restaurant have made an amazing come-back!
It is not many restaurants that can take criticism and turn it into actions!
Well done!
I’ve visited this restaurant on a full weekday for lunch.
While waiting in line, managers come out of the shop to inform me of the longer waiting time and the delay in open tables.
After about 7 minutes, a table opened up and I was shown to my seat.
The restaurant was full, but completely under control.
Staff were working together to get service to peak levels.
I’m really impressed to report the managers have really stepped up their game.
They are managing their staff like leaders and lead by example.
I’ve even seen the manager wiping down tables, serving food and expediting to ensure customers get their food in time.
Although I had to send an under-cooked sausage back to the kitchen, nothing could ruin my day from the fast & friendly service.
Well Done to the Bothasig Wimpy Team!
I’m proud to announce that your dedication have truly converted me to support your branch in the future.
Kind regards