aN
ayanda N
1 reviews | Active since Dec 2016
07 Feb 2018, 08:45
*********** stuff
So i call in this morning to order breakfast for delivery, spoke to this rude lady who said her name was Ntombi not even sure if that was her real name, i spent over 7 minutes trying to place an order .She kept laughing and speaking on the side, making me repeat every single word more than four times and when she was taking down my address she cut me off before i could even finish and asked for my number , then when the order was done i asked her to repeat the address for me , she had gotten it wrong , (because of her lack of attention) . I highly doubt if i'm even going to receive my order.
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Wimpy's replyOfficial
14 Mar 2018, 15:49We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: 086 009 467
Best regards,
Wimpy's reply14 Mar 2018, 15:49
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: 086 009 467
Best regards,