YM
Yolanda M
1 reviews | Active since Jul 2016
26 Jul 2016, 10:34
*********** kitchen staff
<p><span style="color: #555555; background-color: #ffffff;">burgers and the cashier told me it'l'll take 10 minutes so I waited at the front desk. 10 minutes went by and I thought agggg, let me give it another 10 minutes. 25 minutes later I asked the cashier to check for me only to discover that the order she sent through was stacked on some other order slips and "no one" knew about it. The cashier came back moaning that she gives up on the people working at the griller. I asked her just to be sure and she confirmed that my order has not been touched. I kindly asked her to cancel because time was not on my side. Very disappointed. </span></p>
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Wimpy's replyOfficial
28 Jul 2016, 10:04Thank you very much for taking the time to report your experience with our Midwater branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply28 Jul 2016, 10:04
Official
Thank you very much for taking the time to report your experience with our Midwater branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,