*********** and bad service

This weekend we went to Wimpy for a quick family lunch. We ordered 2 jars of Soda. When it arrived there was not ice in the jugs. The waiter did not say anything and I asked her where is the ice. She said it is finished. I told her that we want ice with our drinks (as this is how it is advertised and it was a very hot day). I told her if we finish 1 of the jugs before we get ice, I want to take one of the jugs home, because I was not getting what I am paying for. She said she would inform the manager. After quite some time we finished the 1 jug and she took it away and again I told her that now I am taking the 1 jug home. The manager brought ice halfway through the second jug. I told him the arrangement I made with the waiter and that alternatively they must only make me pay for 1 jug. He left the table saying \It is fine\". When we finished (after paying for both) I took the jug with (as per our arrangement). I was then approached by 2 managers (Johannes and Ngoko) in the mall and quite loudly told that they do not care that we got no ice and they were not willing to come to an agreement. This was very embarrassing and upset myself, my child and my husband. The service was VERY bad"