Incompetence at Wimpy Bayside

This is the second time I order and when I get to the store, they are not aware of my order. Last time I called and placed an order for collection, I was told to come collect after 10 minutes. Got to the store they said their phone lines haven’t been working for a while. Today I place an order on the wimpy website, I choose Bayside as it doesn’t appear offline. I pay and set the time of collection as 12 o’clock. I get there, they don’t know about my order, they say they don’t even have the gadget you use for orders. I asked about my refund, they can’t assist with that instead I have to call or whatsapp a Jeffery to get my money back. I had to place the order again, wait for the order and pay again. The ladies there are not willing to help as they say if they call Jeffery themselves for my refund they will be ignored. I now have to waste my time and go around texting Jeffrey for a refund.